Shipping policy

Shipping Policy – Scented Dreams 

Thank you for shopping with Scented Dreams.

Below is our detailed Shipping Policy to ensure clarity and provide you with a smooth shopping experience.

Delivery Estimates

We currently only deliver in the United Kingdom and aim to deliver your items 2 - 4 business days. 

1- Processing Times

  • Orders are usually processed and shipped by the next business day after payment is received.
  • Processing excludes weekends and public holidays.

2 - Shipping Methods 

  • Shipping costs are calculated based on the weight of your order and the selected shipping method.
  • Free shipping is available for standard UK orders. Check product pages or promotions for details.

3 - Shipping Destinations

  • We currently only ship across the UK and hope to expand to Europe and International sales. So be sure to help support us by following us on social media 

4 - Tracking Information

  • Once your order is shipped, you will receive an email containing your tracking details.
  • Your orders can be tracked by logging into your Scented Dreams account.

5 - Returns Due to Shipping Issues

  • If your order is returned to us due to an incorrect address or delivery issue, we will reach out to arrange a reshipment. (Additional shipping fees may apply for reshipping)

6 - Lost or Stolen Packages 

  • If you believe your package has been lost or stolen, please contact us right away. We’ll assist you in filing a claim and work promptly to gather all necessary details to resolve the issue.

7 - Customer Support 

8 - Policy Update 

  • We reserve the right to update or modify this Shipping Policy at any time.
  • Any changes will take effect immediately after being posted on our website.

Thank you for choosing Scented Dreams! We're dedicated to delivering your order promptly and with care. If you have any questions or need further assistance, our team is always here to help.